Refund & Returns Policy
At MedBed Store, we prioritize customer satisfaction and aim to ensure you are pleased with your purchase. If you’re not fully satisfied with your order, we’re here to assist. Please review the details of our refund and returns policy below.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
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The item must be unused and in the same condition as when you received it.
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It must be returned in its original packaging.
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Your return request must be initiated within 14 days of receiving the item.
Please note that some items are non-returnable, including:
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Perishable goods (e.g., food or supplements).
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Custom-made or personalized items.
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Gift cards or downloadable products.
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Health and personal care items.
2. Initiating a Return
To start a return, please contact our customer service team at
📧 support@medbed-store.com
and include your order number along with the reason for the return.
Please do not return your product without first contacting us for return authorization and instructions.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
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For defective or incorrect items, MedBed Store will provide a prepaid return shipping label.
4. Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
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Approved Refunds:
If approved, your refund will be processed to your original payment method within 5–10 business days. -
Partial Refunds:
Partial refunds may be granted in cases such as:-
Items showing signs of use.
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Products not returned in original condition or with missing parts not due to our error.
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Returns requested more than 30 days after delivery.
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5. Delayed or Missing Refunds
If you have not received your refund:
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Check your bank account or credit card statement.
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Contact your credit card provider, as processing times may vary.
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If the issue persists, contact us at
📧 support@medbed-store.com
6. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, please contact us at
📧 support@medbed-store.com
for further instructions.
7. Customs Duties and Import Taxes
All customs duties, import taxes, and other governmental charges applicable to your order (“Import Charges”) are the sole responsibility of the purchaser. MedBed Store makes no representations regarding the existence or amount of such charges, as they vary by destination, product classification, and local regulations.
8. Value Added Tax (VAT)
Any Value Added Tax (VAT) or similar consumption tax imposed by the destination country is not included in the checkout price unless explicitly stated. The purchaser is fully responsible for paying any VAT assessed by customs or tax authorities.
9. Delivery Contingency
Delivery of your order may be contingent upon payment of applicable Import Charges. MedBed Store is not responsible for delivery delays, failed deliveries, or returned shipments due to non-payment of such charges.
10. Non-Refundable Charges
Import Charges paid are non-refundable through MedBed Store, even in cases of order cancellation, return, or exchange, except where required by applicable law.
By completing your purchase, you acknowledge and agree to these terms in their entirety.
11. Right to Amend This Policy
We reserve the right to amend or update this Refund & Returns Policy at any time at our sole discretion. Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For any questions or concerns regarding this Refund & Returns Policy, please contact us:
MedBed Store
📧 Email: support@medbed-store.com
